Deliveries

The Deliveries page, commonly referred to as the Delivery Dashboard, populates after the execution
of scheduled and unscheduled Flows.

To understand scheduled and unscheduled Flows, you must recall the setup you designated when you
configured the Flows.

On the Flows page, there is an Active checkbox. This selected checkbox ensures Deliveries run
as scheduled, per the Cron Expression, visible after you adjust the toggle switch: Do you want
to add scheduling? The Active checkbox is selected by default. If you clear this checkbox, no
Deliveries will run even if specified in the Cron Expression. Clearing the Active checkbox provides
a method by which to maintain the Flow while not running scheduled Deliveries. In this case, you
can run this unscheduled Flow manually (as needed) by clicking the Run Flow button located
at the top right of the page specific to that configured Flow.

Deliveries cannot exist in the DOC environment without Flows.

Each Delivery represents a time period set to collect the data on the parent Flow. If the data has
been chunked, the Delivery is sent to the client as such. Each Snapshot that corresponds
to a Delivery will have a window of time during which it will collect the data along with a window
of time for this data to be delivered.

The Deliveries page displays all Open and Closed Deliveries. While an Open Delivery has not yet
reached the Hours to Finish value as designated in the Flow configuration, a Closed Delivery
has reached this Hours to Finish designation.

View Delivery Metrics

The table below provides insight into the Delivery Dashboard metrics.

To ensure a solid understanding, it is important to note that inputs are the keywords or search criteria
(or URLs) entered when crawling sites; Snapshots, which map to crawl runs, represent the extracted data
or output.

Metric	Definition
% Success	% Success is the result of a calculation. Specifically, this value represents the % of inputs with a 200 response code (success) with data PLUS the % of inputs with a 404 response code (not found) MINUS the % of inputs with a 200 response code (success) without data. SUCCESS % (with data) + NOT FOUND % – SUCCESS % (without data)
Total Snapshots	A Snapshot, which maps to a crawl run, is the extracted data or output. Total Snapshots is the number of Snapshots in a Delivery.
Snapshots Pushed / Expected	Total Snapshots in a Delivery pushed on-time (during designated time windows) versus the Snapshots expected to be pushed during this Delivery window.
Failed Starts	Total Snapshots in a Delivery with a START_FAILED status.
Failed Imports	Total Snapshots in a Delivery with a FAILED status.
Inputs Collected / Total	Inputs Collected is the number of inputs processed across all Snapshots for a Delivery. Total inputs is the sum of inputs across all Snapshots for a Delivery.
Rows Extracted	Sum of all rows across all Snapshots for a Delivery. (This number could be different from the number of inputs if a single input returns multiple rows.)
Push Errors	Sum of all Destination pushes with a FAILED status across all Snapshots for a Delivery.
% 404 / 410 Responses	Percentage of Not Found responses for inputs across all Snapshots for a Delivery.
% Rows Not Generated (with 200)	Percentage of 200 response codes (success) for inputs across all Snapshots for a Delivery that did not return any data; returned empty data.
% Inputs Blocked	Percentage of inputs across all Snapshots for a Delivery that failed because the input/URL was blocked.
% Inputs Error	Percentage of inputs across all Snapshots for a Delivery with errors.
% Missing HTML	Percentage of rows with a 200 response code (success) but missing HTML across all Snapshots for a Delivery.
% Inputs Collected on Time / Before Timeout	Percentage of inputs across all Snapshots for a Delivery collected during the defined Collection window (Collect by Hours) or before the timeout (chunked Snapshots only, if this setting is present).
% Inputs Process Rate	Percentage of inputs actually collected on-time versus the inputs expected to be collected on-time (during the Collect by Hours window).
Source Duplicates	Sum of duplicate rows (from output) for all Snapshots across a Delivery.

Metric

Definition

% Success

% Success is the result of a calculation. Specifically,
this value represents the % of inputs with a 200 response
code (success) with data PLUS the % of inputs with a
404 response code (not found) MINUS the % of inputs
with a 200 response code (success) without data.

SUCCESS % (with data) + NOT FOUND % – SUCCESS % (without data)

Total Snapshots

A Snapshot, which maps to a crawl run, is the extracted
data or output. Total Snapshots is the number
of Snapshots in a Delivery.

Snapshots Pushed / Expected

Total Snapshots in a Delivery pushed on-time
(during designated time windows) versus the Snapshots
expected to be pushed during this Delivery window.

Failed Starts

Total Snapshots in a Delivery with a START_FAILED status.

Failed Imports

Total Snapshots in a Delivery with a FAILED status.

Inputs Collected / Total

Inputs Collected is the number of inputs processed
across all Snapshots for a Delivery. Total inputs is
the sum of inputs across all Snapshots for a Delivery.

Rows Extracted

Sum of all rows across all Snapshots for a Delivery.
(This number could be different from the number
of inputs if a single input returns multiple rows.)

Push Errors

Sum of all Destination pushes with a FAILED status
across all Snapshots for a Delivery.

% 404 / 410 Responses

Percentage of Not Found responses for inputs across
all Snapshots for a Delivery.

% Rows Not Generated (with 200)

Percentage of 200 response codes (success) for inputs
across all Snapshots for a Delivery that did not
return any data; returned empty data.

% Inputs Blocked

Percentage of inputs across all Snapshots for a Delivery
that failed because the input/URL was blocked.

% Inputs Error

Percentage of inputs across all Snapshots for a Delivery
with errors.

% Missing HTML

Percentage of rows with a 200 response code (success)
but missing HTML across all Snapshots for a Delivery.

% Inputs Collected on Time / Before Timeout

Percentage of inputs across all Snapshots for a Delivery
collected during the defined Collection window
(Collect by Hours) or before the timeout
(chunked Snapshots only, if this setting is present).

% Inputs Process Rate

Percentage of inputs actually collected on-time versus
the inputs expected to be collected on-time
(during the Collect by Hours window).

Source Duplicates

Sum of duplicate rows (from output) for all Snapshots
across a Delivery.

View High-Level Delivery Information

To view a Delivery:

From the left navigation pane at the Organization level, click Deliveries.

The Deliveries page opens, displaying information specific to all Deliveries and organized by date
with the most recent first. You can view statistical information to include % Success,
Total Snapshots, Snapshots Pushed/Expected, Failed Imports, Inputs Collected/Total,
Rows Extracted, Inputs Blocked, and Missing HTML.
Use the drop-down field near the top of the page to sort Delivery information,
filtering on All, Open, and Closed Deliveries. All is the default option.

This page provides a high-level glimpse of data Delivery metrics. You can use the
scrollbar to access older Deliveries. The right pane displays the Alarm State
along with Delivery date information and a unique Delivery ID. A Drilldown button also
displays near the bottom of this pane.

The state represents the health of a Delivery. There are five states: OK,
INFO, WARNING, ERROR, and CRITICAL. This order represents the Alarm severity
level (from least to most serious). OK is the default state, system-designated when no Alarms
are associated with a Delivery. The Alarm State can change throughout the Delivery
process. The text in the Alarm State field represents the highest severity level triggered
during the Delivery.

View Delivery Details

To view Delivery Details:

From the left navigation pane at the Organization level, click Deliveries.
From the right pane of the Deliveries page, click the Drilldown button.

Here, you can view additional Delivery information. This page, essentially inclusive of much
of the same content from the Delivery Dashboard (but for a specific Delivery), allows you
to access the Overview, Transitions, and Comments options. Overview, the default option,
provides statistical information to include % Success, Total Snapshots,
Snapshots Pushed/Expected, Failed Imports, Inputs Collected/Total, Rows Extracted,
Inputs Blocked, and Missing HTML. Transitions provides a view of the Delivery states,
as they changed from one to another during the Delivery process. This view might include
Delivery states such as PENDING_QUEUE, PENDING, OPEN, and CLOSED. Transitions are specific
to a record of changes to the Delivery or configuration. Comments display any
Delivery-specific feedback or commentary. Comments might be added, for example, to indicate
the reason a specific Delivery did not meet requirements as specified in the Service Level
Agreement (SLA).

The Share Delivery, Hide Delivery from Public Pages, Return to Deliveries, and Refresh
icons may appear at the top right of this page contingent upon your role. As their names suggest,
clicking each icon performs the corresponding action.

Share a Delivery

To share a Delivery:

From the left navigation pane at the Organization level, click Deliveries.
Click the Share Deliveries icon at the top right of the page.

The Share Deliveries icon not only may be visible here but also might be visible at the top right
of the page that opens after you click the Drilldown button in the right pane. Internally, selection
of this icon generates tokens used to authenticate each user. Only SUPER_ADMIN and ORG_ADMINs
can create public tokens. Externally, selection of this icon allows access to a URL which you must
first copy then paste into a browser to display a public Deliveries page. These public pages are READ only.

You can view Deliveries and filter this selection; in addition, you can click the Drilldown button
in the right pane to view additional Delivery detail.

Cancel a Delivery

You can cancel Deliveries conditionally. If, for example, you access a Simple Flow (and a selected
Delivery is Open), a Cancel option is available. When you cancel a Delivery, the state not only
changes to Closed but any pending data collection is canceled.

Delete a Delivery

You cannot delete Deliveries.