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This page shows the different support options available to all users.

Standard Support

Included in all Self-Service SaaS Plans

Premium Support

  • Includes everything in Standard Support plus:

    • Online Meeting Support - (when applicable)
    • Online Chat Support (Coming Soon)
  • Support for Website and Extractor relarted tickets/issues:

    • Specifc guidance for XPath, CSS, REGEX, Javascript, etc.
    • Expert advice and assistance on the best practices to effciently gather your data
  • Dedicated Technical Account Manager:

    • Monthly online meetings to ensure alignment of web data extraction setup to business goals - (when applicable)
    • On-Boarding assistance to guide through web data extraction best practices with