This page shows the different support options available to all Import.io users.
Standard Support
Included in all Self-Service SaaS Plans
- Support for Platform related tickets/issues:
Premium Support
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Includes everything in Standard Support plus:
- Online Meeting Support - (when applicable)
- Online Chat Support
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Support for Website and Extractor relarted tickets/issues:
- Specifc guidance for XPath, CSS, REGEX, Javascript, etc.
- Expert advice and assistance on the best practices to effciently gather your data
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Dedicated Technical Account Manager:
- Monthly online meetings to ensure alignment of web data extraction setup to business goals - (when applicable)
- On-Boarding assistance to guide through web data extraction best practices with Import.io