This page shows the different support options available to all Import.io users.

Standard Support

Included in all Self-Service SaaS Plans

• Support for Platform related tickets/issues:
  • Help Center/ Knowledgebase
  • Create a ticket/ Email Support

Premium Support

• Includes everything in Standard Support plus:

  • Online Meeting Support - (when applicable)
  • Online Chat Support

• Support for Website and Extractor relarted tickets/issues:

  • Specifc guidance for XPath, CSS, REGEX, Javascript, etc.
  • Expert advice and assistance on the best practices to effciently gather your data

• Dedicated Technical Account Manager:

  • Monthly online meetings to ensure alignment of web data extraction setup to business goals - (when applicable)
  • On-Boarding assistance to guide through web data extraction best practices with Import.io